We want this to be simple and fair. You pay when we confirm your booking, and if we cannot deliver the session you paid for, you get your money back in full.

If we cannot deliver

If we are unable to carry out a session we have confirmed — for any reason on our side, including photographer illness or equipment failure — you may choose either:

• a reschedule at no extra cost to another time during your stay, or
• a full 100% refund.

The same applies if, through our fault, the images cannot be delivered.

Weather

• Bali showers usually pass quickly, and light rain often makes beautiful photographs, so sessions normally go ahead.
• If weather makes the session unworkable, we reschedule free of charge to another slot during your stay.
• If no alternative slot is possible before you leave Bali, you receive a full refund.
• Where a session is cut short by weather, we reschedule the remaining time at no charge.

If you cancel

Counted from the confirmed session start time:

• More than 7 days before — full refund.
• 48 hours to 7 days before — 50% refund.
• Less than 48 hours before, or no-show — no refund, as the photographer's time is reserved and the slot can no longer be resold.

If you reschedule

• More than 48 hours before — free, subject to availability.
• Within 48 hours — one free reschedule if we have another slot available; otherwise the cancellation terms above apply.

Changing your package

You may upgrade to a larger package any time before the session, subject to availability, by paying the difference. Downgrades requested within 48 hours of the session are treated as a partial cancellation under the terms above.

Not happy with your photos

Tell us within 7 days of receiving your gallery. We will re-edit images you are unhappy with at no charge. Because photography is a creative service delivered as agreed, we do not refund on the basis of subjective preference once a session has taken place and the agreed number of edited images has been delivered.

How refunds are paid

Refunds are made to the original payment method, in Indonesian Rupiah (IDR), and are processed within 7 working days of being agreed. The time it takes to appear in your account depends on your bank or card issuer. Any transfer or currency-conversion fees charged by your own bank are outside our control.

How to request a refund or change

Message us on WhatsApp or email us with your name and session date. We reply within one hour during the day.

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